Ryan Mack

ThousandEyes is a key part of Cisco as it continually strives to enhance Network Assurance. My team works on the core ThousandEyes product, the Enterprise Agent — collecting network data sent to a cloud backend to create insightful views for customers, making the entire internet as visible as a local network.

As a member of a team in hyper-growth mode, I took ownership across the full stack. After mastering these systems, I quickly became a teacher and mentor for new engineers joining the team.

Led large cross-functional projects: creating the solution architecture, earning stakeholder buy-in, scoping work, and executing side-by-side with my teammates while keeping stakeholders updated through each phase.

Joined Datto, a rapidly growing startup, in 2019. A year later, watched as CEO Tim Weller rang the NYSE bell as the company went public (NYSE:MSP).

Worked on the core Datto BCDR (backup and continuity) product using C++ and PHP, leading OKRs each quarter to enhance this central part of the business. Used data and visualizations like Grafana to drive development decisions.

During my time at Datto, we doubled our customer base while reducing support ticket volume — evolving the product from a fledgling R&D project into a mature piece of software.

Worked on a desktop app for Windows — Syngistix — in C# and C++, following agile and TDD practices. Modernized a legacy software product into something more maintainable.

Creator of the first PoC for PerkinElmer's instrument cloud platform. Working with minimal requirements, I built a first-of-its-kind instrument cloud using Kubernetes, Docker, Python Flask, and Node.js — then taught my team the technologies as I learned them.

Worked on projects for ASML in Wilton, CT, focusing on embedded programming for EUV (extreme ultraviolet) lithography systems.

Wrote software to improve the function of the 'top' of ASML lithography devices — responsible for handling the reticle (the glass photomask used to etch semiconductor chip designs into silicon wafers) through complex robotics in a clean environment.

Full-time member of the team maintaining genetic sequencing devices at the Ion Torrent division of Thermo Fisher.

Used Java to create robust user experiences and provide localization for global customers. Maintained a C++ backend and consistently cut bottlenecks — our next-generation product became capable of running an entire DNA sequence in a single work shift (8 hours), previously unheard of.

Internship working with a team of ~5 engineers maintaining software for Ion Torrent genetic sequencing devices. Responsibilities included software development, troubleshooting technical issues, and testing new hardware and software.